![]() ![]() Click here to see current HP cashback offers and to claim!.Let me know how it goes for further assistance.Īnd Feel free to ask your queries as this forum has some of the best people in the world available and ready to help. If the issue persists even with these cartridges, then I would suggest you try to clean the cartridges, printhead and check if that helps. If you are able to print using the other set of cartridges, this definitely indicates the issue with the other cartridges being defective. If you have an another set of cartridges, request you to try them and check if that helps. Next thing, I would suggest here is to Print and evaluate a Print Quality Diagnostic Report and check for the results: Please follow solution 6 from the support document for - Print Quality Issues as well as perform all the prescribed steps. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. If the printer is making a good copy, then the printer hardware is fine. Place a document on the scanner glass and choose “Copy” option. Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Now insert the ink cartridges and then try to print a test page and check if it works. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, while you respond to this post, let's try these steps here: Have you tried to update the firmware for the printer? To provide you with an accurate solution, I'll need a few more details:Īre you using genuine HP ink cartridges or refilled ink cartridges?Īre you able to make a copy from the printer? Don't worry as I have a few suggestions which should help you resolve this issue. ![]() I see from the post that you are having issues with your HP Photosmart printer only prints blank pages after replacing the ink cartridges. I came across your post and wanted to assist you. It is a great place to find the help you need, from other users, HP experts, and other support personnel. If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: If your product is out of warranty, please choose paid options to get the tech support number. I would recommend you contact our HP phone support for available service related options. If you have followed the steps and still having the issue, I would personally suggest this could be a printer hardware. I would suggest you follow the rest of the troubleshooting steps suggested in the previous post. Business PCs, Workstations and Point of Sale SystemsĪs I understand you are not able to make a copy from the printer, this definitely looks like a hardware failure.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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